Frequently Asked Questions

Please see the list of frequently asked questions below. If you have a question that is not addressed below, please feel free to contact us using the Contact Form at the bottom of the page.

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Insurance and Billing

Why do I receive separate bills from the hospital and physicians?

You may receive more than one bill for services rendered during your hospital visit. Physician charges are billed separately and may include services from Radiologists, Anesthesiologists, Cardiologists and Pathologists.

When will my insurance company settle my account?

Although each insurance company is different, we generally expect full payment from insurance companies within 2 months from the day of billing. If your insurance company does not pay within this time frame, we may send you notification of their non-payment and request that you contact them to send the payment.

My insurance company tells me that PMG is out-of-network. What does this mean?

Most insurance companies have physician networks which are contracted to pay a pre-negotiated amount. Out of network or out of area are services and/or doctors that are not included in a particular network. PMG services are considered emergent services, not elective nor scheduled. PMG staff will work with your insurance company to make sure that as a member you are not penalized for this status.

How will I know how much I need to pay?

Once we receive a payment or denial from your insurance company, we will mail you a statement which shows the payment due. The amount will be the same as noted on the Explanation of Benefits (EOB) which is received from your insurance company. Payment is due at the time you receive the statement.

Who can I contact regarding questions about Medi-Cal or California Children’s Services?

Please review their websites listed below:

Medi-Cal – www.medi-cal.ca.gov/
California Children’s Services – www.dhcs.ca.gov/services/ccs

General

Where can I find out more information about Community Regional Medical Center’s NICU?

The link for CRMC’s NICU below will provide you with general information regarding what to expect if your child is in the NICU, an overview of the facility, visitation guidelines and contact information.

www.communitymedical.org/services/neonatal-intensive-care

Can I volunteer in the NICU at CRMC?

Yes! Volunteering for the NICU (including our “Baby Cuddling” program) is administered through Community Regional Medical Center’s Volunteer Services, please visit this website for more information about the process to become a volunteer and download the application:

www.communitymedical.org/about-us/volunteer-for-community

“Dr Rajani and Staff – We can’t find enough words of kindness and thanks for everything that you all helped us with. Not only was our son taken care of, but everyone took the time to ask how we were doing and allowed us to relax and feel comfortable with our son being in your hands. Dr Rajani, you are an incredible doctor! you were very open for questions and also very descriptive in procedures and made things very easy to understand! Your kindness was greatly appreciated! You are truly amazing! “

Antonio and Marjorie Mayen

Parents

Family Centered Care

For all general inquiries or non-emergency matters, please call (559) 492-NEO1 and leave a message, we will return your call promptly.

For insurance and/or billing inquiries, please contact Professional Billing & Management Services at (888) 461-7001 or (209) 661-4412. Please mail payments to our corporate address below.

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[email protected]

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7624 North Marks Avenue
Fresno, CA 93711